More answers
Short answers about Due, splits, offline sync, sign-in and deleting your account.
Guides
Each guide walks through one journey in the app, step by step, with a picture of the screen.
Sign in with Google or your emailStart in under a minute. No password to remember.5 stepsRead your Home screenQuick actions, your accounts and active groups — at a glance.3 stepsKeep an account for a shop or a personA private ledger for your grocer, milkman, tailor or a friend.5 stepsPay a Due — all at once or in partsClear what you owe the way you actually paid it.5 stepsCreate a group for a trip, flat or eventOne shared place for everyone’s expenses.4 stepsInvite people — by name or with a linkBring friends in, even if they don’t have the app yet.5 stepsJoin a group from a linkGot a BalanceUp link from a friend? One tap and you’re in.4 stepsAdd a group expense and split itWho paid, who shares it, and how — in a few taps.6 stepsSettle up and close the groupSee who owes whom, pay each other, then close the group.5 stepsShare the group’s balance sheet (PDF)A clear PDF of everything — perfect for the group chat.4 stepsUse BalanceUp without internetKeep going on a flight, in the hills or in a basement.4 steps
Browse the FAQ
Troubleshooting
I didn’t receive the one-time code (OTP)
Check your spam or promotions folder and make sure the email address is spelled correctly. Codes expire after a short time and can be resent after a brief cooldown — request a new one from the same screen. Only the latest code works.
I’m locked out after entering the wrong PIN
For your security, repeated wrong PINs are temporarily blocked. Wait a few minutes and try again, or use Forgot PIN to set a new one with a code sent to your email.
The app says I’m offline or has unsynced changes
Your changes are safe on your phone. BalanceUp syncs automatically when the connection returns; you can also pull down on a list to sync right away. If the banner shows a sync error, tap retry.
An offline change “couldn’t be saved”
Shared data may have changed while you were offline — for example the group was closed, someone removed you, or the admin limited who can add expenses. BalanceUp restores the correct version and lists the reason in the banner. Tap Details to read it, then dismiss.
My cover photo didn’t upload
Photos picked offline upload after the account or group has synced. If a photo is too large or unreadable, BalanceUp reports it in the sync banner — pick a smaller photo or one from the cover gallery.
I’m not getting notifications
Check that notifications are allowed for BalanceUp in your phone’s settings, and that the type you expect is switched on in Profile → All settings → Notification preferences.
I can’t add an expense to a group
The group may be closed, or its admin may allow only admins to add expenses. Check the group’s Settings tab, or ask the group admin.
A person doesn’t appear in the Paid by or Participants list
Only active members and guests can be chosen. An invited person appears after they accept the invitation; a removed member can’t be added to new expenses.
Still stuck? Write to us.
Tell us what you were doing, what you expected and what happened, plus your phone model and app version (Profile screen, at the bottom). Please never send your PIN or a one-time code — we will never ask for them.