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BalanceUp

Contact us

We’re here to help.

Whether it’s a question, a problem or an idea, we’d love to hear from you. Every message is read by a real person, and we reply by email as soon as we can.

What can we help with?

App support

Something not working, or not sure how to do something?

Email support

Privacy & data

Ask what we hold about you, correct it, or exercise your data rights.

Email privacy

Delete my account

Can’t use the app? Request deletion of your BalanceUp account by email.

How deletion works

Feedback & ideas

Tell us what would make BalanceUp better for you.

Send feedback

Report a problem

Report abuse, a security concern or content that breaks our guidelines.

Report it

Business & press

Partnerships, media and other enquiries.

Get in touch

Help us help you faster

  • Write from the email address registered with your BalanceUp account.
  • Describe what happened and include your phone model and app version (shown at the bottom of the Profile screen).
  • Screenshots help — but hide anything you don’t want to share.
  • Never share your PIN or a one-time code. BalanceUp staff will never ask for them.