What can we help with?
Delete my account
Can’t use the app? Request deletion of your BalanceUp account by email.
How deletion worksHelp us help you faster
- Write from the email address registered with your BalanceUp account.
- Describe what happened and include your phone model and app version (shown at the bottom of the Profile screen).
- Screenshots help — but hide anything you don’t want to share.
- Never share your PIN or a one-time code. BalanceUp staff will never ask for them.